Microsoft published findings on October 8 about trust in its Employee Self-Service agent, which it had introduced in autumn 2025.
Report prepared 10 Oct 2026, 5:31 am IST · Event date shown above
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Microsoft published findings on October 8 about trust in its Employee Self-Service agent, which it had introduced in autumn 2025.
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Microsoft published findings on October 8 about trust in its Employee Self-Service agent, which it had introduced in autumn 2025.
Its internal research highlights recognising previous troubleshooting, explaining limitations and providing clear routes to human support when an agent cannot solve a problem.
The account describes company experience with employee support. It is not a new launch or proof that every organisation will achieve the same results.